Refund policy
Due to the made to order and nature of our curated product selection all sales are final. We do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.
Exceptions — Damaged or Incorrect Items Only: If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at tanesha@theartistryarchive.com with your order number and photos of the issue. We will make it right by sending a replacement or issuing a full refund at no cost to you.
Non-Returnable Items:
- Sale items and gift cards
- Personal care and beauty products (for hygiene reasons)
- Custom or personalized products
Refunds: Once approved, refunds are issued to your original payment method within 10 business days.
EU Customers: You have the right to cancel your order within 14 days of receipt under the EU cooling-off period. Contact us at tanesha@theartistryarchive.com to initiate.